Contact WorldRemit Money Transfer | Fast Customer Service/Support 2023 - JustUseApp (2023)

FAQs

How do I contact WorldRemit in USA? ›

If you think there is an error, contact us within 180 days at 1-888-961-4869 or www.worldremit.com.

You can transfer money via WorldRemit from the United States to 130+ destinations across the world.

You can use dataprivacy@worldremit.com as our email address. If you live in the US, go to the File a complaint - USA page.

You can request cancellation of your transfer through the transfer status page on our website and app. Refunds usually take 1 - 7 working days, depending on your payment method. Please note that we are not always able to cancel transfers once they have been sent.

If the bank initiated the transfer, notify the bank immediately so that it can investigate your claim. If you first contact the bank by phone, it is a good practice to follow up in writing. If you wired the funds through a third party (e.g., Western Union), contact that party to find out what their procedures are.

Our teams are here to help our customers send money to over 130 countries worldwide. Find an answer quickly in our Help Hub. Need to speak to us? We're also here 24/7 to take your call.

To pick up your cash, go to any of our partner banks: Access, Fidelity, FCMB, FirstBank, GTBank, Polaris, UBA, Union Bank or Zenith Bank.

For every Dollar sent to you from anywhere in the world via WorldRemit, you will receive N5 more into your GTBank account or over the counter at any GTBank branch nationwide. The WorldRemit service is a convenient payment service available to Beneficiaries in Nigeria as Cash Pick Up or Account Deposit Remittances.

It could be instant or it could take 1 - 2 working days.

Does WorldRemit have office? ›

WorldRemit doesn't have any physical stores, as its service operates online.

If you paid by bank transfer or Direct Debit

Contact your bank immediately to let them know what's happened and ask if you can get a refund. Most banks should reimburse you if you've transferred money to someone because of a scam.

While the bank cannot reverse the amount that has been transferred, you can always file a written complaint with the bank. In case it denies providing you with any solution, you can move to the ombudsman who does not take sides and gives a fair decision.

If your transfer is taking longer than you expect, it could be due to one of the following reasons: We may have asked you to provide additional information or documentation. You can check this by seeing if you have an email from us, or by checking your transfer status.

Most of the financial institutions have online tools on their website that allow you to track the money transfer. If you have carried out the money transfer via a bank, you can track your transaction by entering information like the tracking number and beneficiary's account no. on the bank's website.

A pending transaction is a recent card transaction that has not yet been fully processed by the merchant. If the merchant doesn't take the funds from your account, in most cases it will drop back into the account after 7 days.

Domestic money transfers are typically completed within 24 hours and sometimes faster. If you're transferring between accounts at the same financial institution, funds may be available immediately.

With 1000+ employees around the world, there are more than 30 nationalities in our London headquarters alone. We also have regional hubs around the world - in the Philippines, the United States, Nigeria, Poland and Cameroon. Download our app for free to send money online in minutes to over 130 other countries.

Ismail Ahmed is the Founder and Chairman of WorldRemit, the leading digital money transfer company that's pioneering a mobile approach to sending money around the world.

WorldRemit is cheaper due to lower fees and better exchange rates. They also offer more ways to receive money overseas and pay for transfers. Western Union is a faster option for cash pick up in over 500,000 outlets. Plus they send money to more countries and offer higher maximum limits.

How do I send money from USA to Nigeria with WorldRemit? ›

Cash Pickup, Bank Transfer and Airtime top-up are available to send money to Nigeria. You can check the available options by selecting Nigeria on the 'Choose country to send to' menu on our Website and App. On selecting Nigeria, WorldRemit will show you all the options to send money to the country.

Bank of Ghana (BoG) has identified a money doubling scheme operating in Ghana under the pseudo name “Worldremit”. This fraudulent scheme is distinct from the globally renowned Fintech, “WorldRemit” which is in the business of international fund transfers.

Send a bank transfer instantly with WorldRemit

Wherever home is for you, bring it closer with WorldRemit. Send a bank transfer directly to your family or friends' bank accounts instantly. It's easy and you can do it on your laptop or mobile.

The receiver's full name, mobile number and email address are always required to send money. Your receiver does not need to have a WorldRemit account. Payment details You will need a bank account, a debit card or a credit card to send money abroad.

If we've already sent you an SMS to say that someone has sent you money, you'll need to sign up using the same number we sent your SMS to. Upload an image from a valid photo ID (passport, driving license or Government ID) Once we've confirmed your identity, your WorldRemit Wallet is ready to go!

How much time does it take. Once the payment is made by the sender, you will receive the money within one business day in case of bank transfers. For Mobile Airtime transfers, the money will reach your mobile account instantly, or within a few minutes.

When will funds be credited to bank accounts in Kenya? Usually within 1 working day. We will notify you and your recipient by email when funds are credited. We may sometimes require further information from you before we can process the transfer in order to comply with our regulatory requirements.

We'll complete our checks in 24 to 48 hours and let you know by email when your account is unlocked. In some cases, we will send a follow-up email requesting additional information.

How long does it take to receive mobile money from WorldRemit? ›

Pay for your transfer

Mobile money usually arrives in your recipient's mobile wallet instantly.

Important reminder: when you received money to your WorldRemit Wallet, we would have sent you an SMS to let you know. Make sure you sign up to the Wallet with the same mobile number that we sent this SMS to, so that you can access your money right away.

WorldRemit's large network of local partners works with worldwide banks and financial institutions. You can send a maximum of $9,000 in 24 hours and $5,000 per transaction for debit, credit, or prepaid cards.

Generally, if you request a transfer before your bank's cut off date, an international wire transfer typically should arrive within 1-5 business days. In some cases, receiving an international wire transfer can take longer, but more on that later.

Your bank should refund any money stolen from you as a result of fraud and identity theft. They should do this as soon as possible - ideally by the end of the next working day after you report the problem.

If the bank can't reclaim the funds straight away, they should launch an investigation and report back to the person who made the payment within 20 days. The bank must also let us know about the options available to us should it look like they can't recover the money. In many cases, this won't be as bad as it sounds.

The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this. Then, if you can't resolve the issue, get in touch with your bank.

Yes, you should report the error. Contact your bank and report the mistaken deposit as soon as you notice it so the problem can be corrected.

How can I talk to someone on WorldRemit? ›

Call us at: +1 855 383 7579, or. Write us at: WorldRemit Corp. 600 17th Street, Suite 200S, Denver CO 80202, or.

Check that you're using the most up-to-date version of your browser. WorldRemit works best on Google Chrome but should work on all major browsers. Check you have cookies enabled on your browser. There may be a temporary problem with our website.

WorldRemit is cheaper due to lower fees and better exchange rates. They also offer more ways to receive money overseas and pay for transfers. Western Union is a faster option for cash pick up in over 500,000 outlets. Plus they send money to more countries and offer higher maximum limits.

These transfers are usually released within an hour of being sent, so check your emails for updates. Your transfer status will be updated when this is resolved.

Ismail Ahmed,

For Ismail, founding WorldRemit was the culmination of 20 years' experience in the money transfer industry - spanning academic, consulting and in-house roles.

Most of the financial institutions have online tools on their website that allow you to track the money transfer. If you have carried out the money transfer via a bank, you can track your transaction by entering information like the tracking number and beneficiary's account no. on the bank's website.

WorldRemit doesn't have any physical stores, as its service operates online.

WorldRemit is on average 24% cheaper than Western Union, when sending USD$200 using a card pay-in method. Comparison based on the average global aggregate cost to send from the US using data sourced from the World Bank for Q3 2021.

How long does it take for a transaction to be approved? ›

Usually, a pending charge will show on your account until the transaction is processed and the funds are transferred to the merchant. This could typically take up to three days but may stretch longer depending on the merchant and the type of transaction.

Depending on the institutions sending and receiving the funds, and the method used, a bank transfer could take between one and five business days. Understanding the different ways to send money will help you choose the option that best suits your needs.

Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved.